Customer care Representative- Check ‘n Go/Allied Advance Loan
Would you enjoy supplying service that is excellent building enduring consumer relationships? Do you need to go beyond conventional retail jobs and begin to build your job? Are you experiencing curiosity about being part of an industry-leading economic services business? Isn’t it time in order to make your following move? If that’s the case, you want to speak with you!
Breakdown of Part and Key Accountabilities:
Our Customer Service Associates have reached the heart of that which we do at Check ‘Go and Allied advance loan, both an element of the Axcess Financial category of businesses. Every day in urban centers and towns around the world, they truly are greeting clients, processing loan requests, responding to inquiries about services and products, advertising new services, and much more — all using the objective of delighting our respected clients. We offer cash solutions for real people and attempt to function as the choice that is first everyday monetary solutions. We users concentrate on building relationships to make sure consumer requirements are increasingly being offered utilizing the most useful services and products we could provide.
- Relationship management: place our clients during the center of every thing we do. Exemplify our product product product Sales culture. Provide and educate clients in the item profile. Escalate problems to your shop Manager, DDO, and Corporate Office if not able to resolve the presssing problem straight because of the client.
- Cash managing: Handle and count currency, money, and coins to add owning a money cabinet, counting money deposits, moving cash from protected safe to cash cabinet along with other money control demands. In charge of bank deposits or bank pick-ups. Balance batch that is individual with shop sales reports at end of time and help with resolving over/shorts as required.
- Loan processing: Perform necessary client verifications to validate information presented. Accurately process loans and deals per business policy.
- Conformity: in charge of conformity with company/State policy and procedures Federal that is including regulation relevant.
- Inbound/Outbound calls: response telephone inquiries as a result to questions that are general consumer applications, needs or any other issues. Destination outgoing client courtesy and collection telephone telephone telephone calls relative to federal laws and shop working procedures.
- Brand Ambassador: improve the Check ‘n get brand skillfully and make sure shop look ( external and internal) is maintained to business requirements. Help in the execution of most business marketing plans and programs, ensuring accurate and prompt set-up, exceptional execution and within founded due dates.
Minimal Education and Enjoy Involved:
- 2 yrs https://titlemax.us sales that are previous customer support experience chosen.
- 2 yrs cash managing experience chosen.
- Should have own private transportation that is reliable compliance with posted policy and procedure. This could NOT add public transport, transport from family members or buddies. Must keep a valid license and legitimate auto insurance while used by the organization.
Furthermore, we provide: competitive compensation (base pay + incentives) and advantage programs ( e.g., medical dental, life insurance coverage), a good premium time off system, 401k retirement plan, tuition reimbursement, as well as an engaging work place.
About Axcess Financial:
We have been an independently held business headquartered Cincinnati, Ohio whom provides revolutionary credit solutions that empower clients to undertake their individual funds whenever, where and exactly how they need. It is our objective to obtain individuals the funds they want whenever they require it. We make certain we do this in means this is certainly accountable and in their means.
Dedication to Diversity:
Axcess is invested in employing and keeping a diverse workforce. Our company is proud to be the same Opportunity/Affirmative Action-Employer, making choices without respect to competition, color, faith, sex, sex identity or phrase, intimate orientation, nationwide beginning, genetics, impairment status, age, marital status, protected veteran status or other protected course.
This publishing is supposed to explain the basic nature for the work expected to be done and it is maybe maybe perhaps maybe not a thorough listing of all obligations, duties and abilities necessary for the positioning.